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complaint against medical insurance company in UAE

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In our article today, titled “complaint against medical insurance company in UAE,” we will shed light on several important points concerning complaints against medical insurance companies in the UAE. as well as how to write a letter to an insurance company for a medical claim.

Do you need legal consultation dubai regarding a Complaint Against a Medical Insurance Company in UAE? Click here to contact our law firm.

complaint against medical insurance company in UAE.

Complaint against medical insurance company in UAE

If you have experienced any issues with your medical insurance provider in the UAE, the first step is to file a formal complaint.

  1. Begin by visiting the official website of the Health Regulatory Authority in the UAE.
  2. Look for the section specifically dedicated to filing complaints against health insurance companies.
  3. Provide all the necessary information, including your policy details, the nature of the complaint, and any supporting documents.

Receiving Your Complaint Reference Number:

After submitting your complaint, you will receive a complaint reference number. It is important to keep this reference number for future correspondence and tracking purposes.

SMS and Email Notification:

Typically, you will receive your complaint reference number via SMS and email, which makes it easily accessible.

Receiving Updates on Your Complaint:

Once you have filed your complaint, it is important to stay updated on its progress and resolution.

Phone Calls, SMS, and Email Notifications:

The Department of Health will keep you informed about the status and resolution of your complaint against medical insurance company in UAE through phone calls, SMS, and email notifications.

how to write a letter to insurance company for medical claim

Steps to Write a Letter for a Medical Claim to an Insurance Company:

  1. Addressing the Letter:
    • Begin by addressing the letter to the specific individual or department responsible for handling claims within the insurance company.
    • This information can usually be found on your policy documents or by contacting the customer service department of the insurance company.
  2. Clear Opening Statement: In the opening paragraph, clearly state that you are filing a medical claim and provide your policy number. This information helps the insurance company locate your account and policy details.
  3. Detailed Summary:
    • In the body of the letter, provide a detailed summary of the treatment or procedure you received and explain its purpose.
    • Include information such as the date of the treatment, the healthcare provider who administered it, and the diagnosis or reason for the treatment.
    • Be specific and provide enough detail to allow the reader to understand the nature and necessity of the treatment of medical insurance company Dubai.
  4. Supporting Documents:
    • It is crucial to include copies of relevant medical records, bills, and any other supporting documents that provide evidence for your claim.
    • This can include itemized billing statements, receipts, doctor’s notes, test results, or any other documentation that verifies the treatment or procedure received.
    • Make sure to attach these documents to the letter to strengthen your case and provide credibility to your claim.
  5. Polite Request: To conclude the letter, politely request prompt attention and reimbursement for your claim.
    • Express gratitude for their assistance and cooperation in advance.
    • Also, provide your contact information, such as your phone number or email address, so that the insurance company can easily reach you if they have any questions or require further information.


Here are answers to some of the most important questions regarding the complaint against medical insurance company in UAE:

To start the process, you should file a formal complaint.
1-Start by accessing the official website of the Health Regulatory Authority in the UAE.
2-Locate the dedicated section for lodging complaints against health insurance companies.
3-Ensure to provide all the required details, such as your policy information, the nature of your complaint, and any relevant supporting documents.

If you have any grievances regarding health insurance in the UAE, there are several channels through which you can complain:
1- Visit the official DHA website for medical complaints, mc.dha.gov.ae, and submit a complaint form.
2- Email a comprehensive description of your complaint to cg@dha.gov.ae.
3- Contact the DHA helpline at 800 342 (DHA) to discuss and register your complaint.
4- Reach out to the Dubai Health Authority on their Twitter handle, @DHA_Dubai.
5- Alternatively, you can personally visit any DHA center and file a complaint in person.

SALAMA Islamic Arab Insurance Company is regarded as one of the top providers in 2021. Located on Sheikh Rashid Road in Dubai, you can contact them at +971 4 520 3300. For more information, you can visit their website.
Another notable insurance company is Unitrust Insurance Company UAE, situated on 2 Sheikh Zayed Road in Dubai. While there isn't much information available, you can find them on Facebook and contact them for inquiries.

In our article titled complaint against medical insurance company in UAE, we discussed medical insurance company in uae, and provided many important details about medical insurance company in Dubai.

From the office of Younis Mohamed Al Balushi, we hope that we have provided you with all the information you need regarding the subject of our article.

If you need any legal consultation regarding any issue or lawsuit. you can simply contact Yunes Al-Balushi Best law firm in Dubai, and ask about the new law for debtors in uae.

بقلم المستشار القانوني

Legal Consultant in the office of Younis Mohammed Al Balushi. A legal Consultant with a degree in law and has many legal research and articles that have been published in the most important international fields concerned with legal affairs. Such as: - Journal of the seminar for legal studies. - International Legal Journal. - Journal of Political Science and Law. He also has several case studies and cases in different disciplines: international law, criminal law, civil transaction law, commercial transaction law, and so on.The legal advisor at Younis Mohammed Al Balushi Advocates and Legal Consultants has many years of experience and a long experience in pleading before the Dubai Courts and the various courts of the United Arab Emirates.

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